By Rudy Arispe
On any given day, when you walk into North Park Lexus at Dominion, expect to see a number of business professionals. “We know how busy business professionals are, and they don’t have a lot of time to wait to have their cars serviced, which is why we offer same day service,” said Jesus Rodriguez, General Manager of North Park Lexus at Dominion. “We keep people on the road with more than 100 loaner cars, as well as pick-up and delivery service.”
When North Park Lexus at Dominion opened its doors in 2014, it did so with the intention of providing drivers with more than stunning luxury cars, but an exceptional shopping experience, as well. Early efforts to provide San Antonio drivers with a luxurious dealership experience have been successful, as North Park Lexus at Dominion has earned an Elite of Lexus award for its inaugural year, joining a select group of the county’s most remarkable dealerships.
The San Antonio Lexus dealership took home this coveted national honor for its overall excellence in customer service throughout the 2016 calendar year. This is the second consecutive Elite of Lexus win for North Park Lexus at Dominion, which first opened its doors in 2014. By earning Elite of Lexus recognition for every full year that it has been in business, North Park Lexus at Dominion has proven its dedication to offering customers an exceptional experience.
To be named an Elite of Lexus winner, a Lexus dealership must earn stellar ratings and reviews from its customers. The award only goes to those dealerships that have achieved the highest levels of customer satisfaction through every transaction. Customer feedback comes from surveys rating owner satisfaction, sales processes and service visits. Those who earn this coveted award are considered in a unique class all their own. North Park Lexus at Dominion remains the newest Lexus dealership in Texas to earn this accolade.
“To earn an award as prestigious as Elite of Lexus for the second year in a row is an incredible honor, and the fact that we’ve achieved this distinction for every full year we’ve been in business is simply outstanding,” said John Kahlig, General Sales Manager. “Our resort-style Lexus dealership prides itself on the unique experience it offers local San Antonio clientele, all with the intention of building lasting relationships within the community. We could never have earned this award again without our customers’ relentless support.”
It’s customers like Hal and Sandra Shrewsbury, whose satisfaction helped North Park Lexus win the industry award. The couple recently purchased a new Lexus RX350 and wrote to Jesus Rodriguez about their experience.
“We were truly treated as welcome guests and enjoyed the easy and fast ‘bottom-line’ pricing we were given, especially since we hadn’t initially gone into the dealership to look at a new car,” Sandra said. “We still had six months remaining on our current Lexus lease. Our entire experience was wonderful and we found everyone at Lexus Dominion, from our sales consultant to the finance manager and service team, to have the most delightful demeanor, flexibility, good humor and product knowledge that made leasing a new Lexus easy and enjoyable.”
Customers of North Park Lexus at Dominion will engage in a one-of-a-kind luxury car-buying or servicing experience. The 72,000-square foot facility was custom-built to offer similar amenities to those found in a resort. The San Antonio Lexus dealership offers a cozy space with eight fireplaces, quiet areas for reading and meditation and a beverage and snack bar, as well as extra services including a private massage room and nail salon. This is all in addition to the dealership’s comprehensive selection of new and L/Certified Lexus models, state-of-the-art service facility and fully-stocked Lexus parts department.
Since opening its doors in 2014, the North Park Lexus at Dominion’s goal has been to provide its customers a home away from home. As a member of the prestigious Kahlig Auto Group, North Park Lexus at Dominion brings Texas drivers more than 15 years of customer service experience. The South Texas Lexus dealership combines a vast selection of the finest new and pre-owned Lexus models with a top-notch service center to ensure excellence throughout the ownership experience.
For more information, visit www.northparklexusatdominion.com or on Facebook at www.facebook.com/NorthParkLexusatDominion. You can also call their sales team at (210) 816-6000 or visit the dealership at 21531 Interstate 10 Frontage Road.