By Dan Weingart
As consumers sit sipping on their morning coffee over breakfast at home or enjoy a cup as they work on their laptops at a coffee shop, or even purchase it at a convenience store, little do they know of the process, care, and process that goes into ensuring a high-quality cup of coffee.
Those of us in the coffee industry is responsible for making sure products leaving our facilities undergo the strictest quality control processes which, as we know, is absolutely essential since the goal is to provide a consistent, high-level product each day to coffee lovers all over the world.
One way to deliver a safe and consistent product every day is to have a strong Quality Control Culture and Program in place and working consistently. Quality Control involves having multiple procedures to confirm the products we make are food safe and that the taste, feel and smell of our products are consistently outstanding. At Aspen Beverage Group, our coffees stay in storage for several days after production so that we can evaluate for anything that could potentially harm our dedicated and loyal customer base.
Critical control points must be established to make certain customers are satisfied with the end product, and that the coffee they have purchased tastes exactly as expected. The process is applied from the time the green beans arrive at our facility through roasting and processing.
Another key aspect of quality control is addressing customer service issues since there are always issues that arise. In order to provide excellent customer service, we must address all issues quickly and efficiently.
Quality control also plays an important role in new product development so that all new products are produced with the highest quality.
In conclusion, Quality Control or Quality Assurance is all about certifying that coffee manufacturers produce a consistently high-quality product every time. Coffee companies must be sure to have a Quality Control Program in place to guarantee standards are met for the sake of our trusted customers and consumers.
Dan Weingart is the Chief Commercial Officer of San Antonio-based Aspen Beverage Group which has been providing customer coffee solutions since 1993, specializing in coffee extracts and concentrates.